Customer Service Representative Q8Oils

Vacancy for permanent Position Q8Oils – Customer Service

Q8Oils Customer Service Representative

You are responsible for offering a professional service towards our customers. You are the primary link to those customers and therefore vital in achieving customer satisfaction and maintaining a strong business relationship. You coordinate a broad range of processes across different stakeholders within Q8Oils. You report to Q8Oils Customer Service Supervisor.

Responsibilities

  • Translate the customer needs into a correct and timely order-to-invoice process flow through a constant dialogue with Sales, Logistics and Operations.
  • Full responsibility for: order creation, transport booking, export documentation, invoicing and correction documents according to Q8Oils Guidelines and SSHEQ procedures.
  • Respond timely and accurately to any customer request and keep the customer pro-actively informed about relevant status updates
  • Support cash collection to follow up of payment behaviour of the customer to ensure on-time-payment
  • First contact for issues and complaints – respond to customer complaints and initiate internal solution finding
  • Contribute to continuous improvements to our systems and processes.

The ideal candidate:

  • A bachelor degree (or equivalent through experience)
  • Minimum 2 years of preferably CSR experience or relevant commercial, and business administration experience
  • Advanced knowledge of Order Management
  • SAP, Excel and CRM tools
  • Strong communication skills
  • Team player, driven to deliver results
  • Stress resistant, ability to work structured under pressure
  • Fluent in Dutch, French & English (prerequisite)

This position is fulltime and based in Antwerp - Blending plant.

 

Interested?

Are you interested in this position or do you have questions about the job description? Contact Karen Hollanders at +32 3 247.39.94 or via email at holland@q8.com.

Uw sollicitatie zal behandeld worden door het HR departement van Kuwait Petroleum - Q8Oils zelf. Voor alle bijkomende informatie aangaande uw kandidatuur verwijzen we u dan ook vriendelijk door naar het HR departement van Kuwait Petroleum - Q8Oils.

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Ooooopppsss....

De vacature die je zoekt is niet langer beschikbaar.
Maar we hebben vele andere interessante vacatures voor u!