Customer Service Representative Q8Oils

Vacancy for Permanent Position Q8Oils – Customer Service

 

Q8Oils Customer Service Representative

You are responsible for offering a professional service towards the customer on order taking and follow up, transport organization and invoicing, and liaises with Sales and Operations to guarantee a flawless order-to-invoice process

You report to the Q8Oils Customer Service Team Leader.

Responsibilities

  • Translate the customer needs into a correct and timely order-to-invoice process flow through a constant dialogue with Sales, Logistics and Operations.
  • Full responsibility for: order management, invoicing and correction documents according to Q8Oils Guidelines and SSHEQ procedures.
  • Respond timely and accurately to any customer request and keep the customer pro-actively informed about relevant status updates
  • Support cash collection to follow up of payment behaviour of the customer to ensure on-time-payment
  • First contact for issues and complaints – respond to customer complaints and initiate internal solution finding
  • Contribute to continuous improvements to our systems and processes.

The ideal candidate:

  • A relevant bachelor degree or Master (or equivalent through experience)
  • Commercial and administrative experience in a customer service department is a plus
  • Fluent in Dutch, French and English (prerequisite), German knowledge is an advantage
  • Computer literate (MS Office: Outlook, Word and Excel) is required, SAP knowledge is a plus
  • Flexible Team player with strong interpersonal skills
  • Customer dedicated problem solver
  • Excellent communication skills (verbal and written)
  • Stress resistant, ability to work structured under pressure and prioritize
  • Affinity with CRM
  • Ability to work in and appreciate a multicultural environment

This position is fulltime and based in Antwerp - Blending plant.

 

Interested?

Are you interested in this position or do you have questions about the job description? Contact Karen Hollanders at +32 3 247.39.94 or via email at holland@q8.com. To apply, please click on the 'Apply' button.

This position is fulltime and based in Antwerp - Blending plant.

 

Interested?

Are you interested in this position or do you have questions about the job description? Contact Karen Hollanders at +32 3 247.39.94 or via email at holland@q8.com.

Su solicitud de empleo será evaluada por el departamento de RR.HH. de Kuwait Petroleum - Q8Oils . Para cualquier información adicional relativa a su solicitud, le remitimos al departamento de RR.HH. Kuwait Petroleum - Q8Oils.

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