Customer Support Engineer(M/F/X)

In the context of energy transition and market liberalization, Haulogy is successfully contributing to the transformation goals of its clients in the energy and utilities sector by offering modular and scalable management software and relevant commercial and IT services in a long-term partnership approach. In this context, haulogy is expanding its portfolio of software solutions for Suppliers in Energy and Distribution system Operators (DSOs) and is looking for a Customer Support Engineer- Energy Sector.

 

Responsibilities:

  • Learn and master the business processes related to the liberalized French energy market.
  • Learn and master the functionalities of haulogy's product suite for DSOs to become the functional expert of the product(s) installed at your client's site.
  • Your duties include the following:
    • Ensure daily client satisfaction.
    • Translate client needs into functional specifications.
    • Interact with haulogy’s internal product & development teams.
    • Assist with user acceptance testing.
    • Inform and train your client on new application features.

Profile Description:

  • You hold an engineering degree, a master's in computer science, or equivalent.or equivalent by experience;
  • You have a minimum of 2 years of professional experience;
  • You possess analytical skills and are methodical and rigorous;
  • You are a good communicator with a customer-oriented approach;
  • You have project management experience. Experience in the energy market is a plus;
  • You are a team player, show initiative, resourcefulness, and autonomy. You can adapt to new IT tools;
  • You have a good command of French and sufficient written English proficiency;

Job Location: Belgium ( Nivelles Nord)

What We Offer:

  • The possibility to balance a fulfilling professional and private life through remote working.
  • A competitive salary package.
  • Ambitious objectives with opportunities for advancement.
  • A dynamic, friendly, and respectful work environment.

Please send your CV to carolien.colpaert@haulogy.net
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Your application will be evaluated by the HR department of Haulogy itself. For any additional feedback regarding your application, we kindly refer you to the Haulogy HR department.

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Haulogy

Haulogy is a publisher of software mainly dedicated to distribution grid operators and energy suppliers operating in the gas and power markets.

As a key player in the liberalisation and digitalisation of the energy sector, haulogy has developed a range of products and services to support the energy transition.

Constant investments in R&D and the trust of our customers have enabled us to develop software covering a wide spectrum of the energy market: energy sharing, flexibility management, electrical mobility, billing, network management, congestion management, etc.

Thanks to its solutions and services, haulogy covers most of the value chain of the players in this sector: distribution network operator, supplier, aggregator, energy sharing manager, producer, customers,...

 

The flexibility of our solutions allows us to offer solutions from large international players to small local players.

 

Haulogy has experienced strong growth in recent years and the future perspectives are excellent.

 
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