At the core of every successful business lies a solid and reliable foundation to build upon. In the new world of digital broadcast television and motion pictures, EVS Broadcast Equipment offers solutions (hardware & software devices), for life, near-live and playout of broadcast sports, news and entertainment aiming to improve the value of viewing experience and the customer productivity. With its roots in sports television, EVS redefined live broadcasting with tapeless solutions.

After several generations of development originally started in Liège, Belgium, the core EVS server has evolved into the fastest, most reliable, and most utilized broadcast tool for live production and now completely dominates the sports production marketplace. The intimate partnership initiated between the EVS team across the globe (with offices now in Belgium, France, Italy, UK, Hong Kong, US, UAE and Spain) and the world leading broadcasters have led to significant development around its core foundation.

Support Engineer

Scope

The Support Engineer assists and supports a wide range of IT-based broadcast systems, ranging from EVS core video servers to user interfaces and media contribution systems. EVS prides itself on its level of customer support and the Support Engineer DACH will be expected to act on his/her own initiative communicating with other departments where necessary to resolve issues. This role is a direct customer-facing position that will directly convey the EVS message to customers and the EVS Product families.

Job description

  • Provide client support and technical issue resolution via phone, email, and other electronic media
  • Resolve technical inquiries relating to the EVS product families
  • Occasional on-site customer visits in local and EMEA Region
  • Where necessary escalate issues in accordance with the escalation process, provide customers and the field with regular progress reports on any issue
  • Provide training to clients in the use of systems and applications
  • Categorize and submit customer issues through the support ticket system
  • Log and verify bugs found through support tickets
  • Configure complete proprietary video systems for sales and/or support needs
  • Configure Windows-based equipment and network switches
  • Obtain general understanding of application operations as related to company products & services

Profile

  • Degree in IT/Media Engineering
  • Proven professional experience in the Broadcast Industry
  • Ability to troubleshoot/resolve a wide variety of IT-Broadcast System issues
  • Knowledge of Broadcast equipment, routing, audio/video
  • Knowledge of media file wrappers, encoding codec’s and video servers would be beneficial
  • Terminologies used: SMPTE-2022, ST-2110, 12G, UHD, HDR, IaaS
  • Experience with IT networking, switching, domain controller, active directory, DNS, SQL & database operation
  • Computer OS knowledge, Windows, Win Server, Linux desired
  • Respect, approachability and dedication to customer service are essential
  • Analytic thinking and ability to clearly document customer issues
  • German (main language), English, verbal & written communication skills are mandatory (any other language is an asset)

This position is based in Munich.

Offer

You will benefit from working in a friendly, lively environment having ambitious commercial objectives. Our dynamic and young team brings the best out of motivated potentials. In addition, you will receive a competitive salary and a range of other employee benefits.

Your application will be evaluated by the HR department of EVS itself. For any additional feedback regarding your application, we kindly refer you to the EVS HR department.

Ooooopppsss....

The company you're looking for no longer works with CVWarehouse.
But we have lots of other exciting companies available for you!

Ooooopppsss....

The job you're looking for is no longer online.
But we have lots of other exciting vacancies available for you!