EVS

At the core of every successful business lies a solid and reliable foundation to build upon. In the new world of digital broadcast television and motion pictures, EVS Broadcast Equipment offers solutions (hardware & software devices), for life, near-live and playout of broadcast sports, news and entertainment aiming to improve the value of viewing experience and the customer productivity. With its roots in sports television, EVS redefined live broadcasting with tapeless solutions.

After several generations of development originally started in Liège, Belgium, the core EVS server has evolved into the fastest, most reliable, and most utilized broadcast tool for live production and now completely dominates the sports production marketplace. The intimate partnership initiated between the EVS team across the globe (with offices now in Belgium, France, Italy, UK, Hong Kong, US, UAE and Spain) and the world leading broadcasters have led to significant development around its core foundation.

Support Engineer Tier 3

Job Description

  • Ensure a follow up and resolution of customers’ problems that are reported by our field support teams
  • Work closely with the Product Manager, the Development and Test teams on fixed life-cycle, to improve the product reliability based on your troubleshooting experience
  • Write, review and organize technical documents that will be published to the FAQs and knowledge base to create customer self-help solutions
  • Monitor and answer questions that are posted to the escalation queue
  • Perform testing functions to verify defect fixes and to assist the Test team when needed
  • Manage high profile customer issues by acting as a Technical Support Engineer, providing level 3 support to the customer during evaluation period and problem ticket resolution
  • Provide advanced technical and troubleshooting training to our field support teams
  • Occasionally assist our operations and field support teams on site for high profile events and setups

Profile

  • Bachelor's Degree in a technical field or equivalent experience
  • 3-5 years experience resolving complex product issues, and troubleshooting
  • Good knowledge in network administration
  • Excellent customer service skills addressing the needs of both the external and internal customers with strong communication and process skills
  • Ability to write technical documents which address the needs of the customer
  • Willing to travel occasionally
  • French speaker and a very good knowledge in English (written and spoken)

Offer

You will benefit from working in a friendly, lively environment having ambitious commercial objectives. Our dynamic and young team brings the best out of motivated potentials. In addition, you will receive a competitive salary and a range of other employee benefits.

 
 

Your application will be evaluated by the HR department of EVS itself. For any additional feedback regarding your application, we kindly refer you to the EVS HR department.


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