WWF

Le WWF est l’une des organisations internationales de conservation de la nature indépendantes les plus étendues et les plus respectées au monde. Notre réseau est composé de plus de 90 bureaux dans plus de 65 pays. Nous agissons aussi bien à l’échelle locale que globale.

Le WWF agit pour mettre un terme à la dégradation de l’environnement de notre planète et pour construire un avenir où l’humain vit en harmonie avec la nature, en œuvrant à la conservation de la biodiversité, en veillant à ce que l’utilisation des ressources naturelles soit durable et en promouvant la réduction de la pollution et de la surconsommation.

Customer/ Donor Care officer (M/F)

Context

WWF believes in a future where people and nature thrive, so we’re committed to safeguarding the natural world. WWF has teams of experts working in over 100 countries to protect the natural resources that sustain and inspire us: our forests, rivers, oceans, climate, food and wildlife. WWF harnesses the collective power of supporters around the world, communities, companies and governments to create real solutions for people and the planet. One of the ways we’re safeguarding the natural world is by raising funds to support our fields projects.

WWF employs knowledgeable, talented people who are passionate about engaging and inspiring others. People who share our optimism that it’s possible to change the world. People who are determined to make a difference.

Your mission

As a “Supporters Service Officer”, you are the single point of contact for our supporters.

You deliver a clean and qualitative service for people who support the organization. These people are vital to the organization, and therefore we require a qualitative oral and written communication.

We are looking for 2 new colleagues.


Your challenge

You are the voice of WWF for our donors and supporters. They believe in our work and activities and they rely on us to make them proud of their contribution. Being 100% convinced yourself with our mission, you can share and transmit it to our main target group.

You will receive various questions, requests, reactions and concerns by phone, email and on our social media. You are responsible to create a conversation with our supporters and to ensure that these questions are processed and addressed promptly. The answers that you will bring will build and strengthen their confidence in our organization. You will manage this flow of questions and reactions , you’ll collect relevant information from the WWF experts in order to build constructive answers and to raise engagement from our supporters on all these channels.

You are also responsible for the quality of our supporter’s database. You will support change requests into the database, manage eventual reimbursements encode manual payments, update the procedures... Your commercial spirit will also help you to convince our supporters to maintain their commitment.

You’ll drive a constant improvement in supporters experience. You will follow the tracking metrics and records actionable insights and data. You’ll report in a structured manner the supporter’s feedback. You are force of proposition regarding supporter service enhancement & how to encourage supporter engagement & retention.

 

Your profile

As the first point of contact for our supporters, your sense of customer service, sociability and easy contact will be your major assets for this function. You also have a strong sense of diplomacy and can interact calmly and argumentatively even in the face of negative or aggressive reactions, which you see as an opportunity to clarify our work and mission. You can explain and synthesize complicated topics in a language that is accessible to the general public. To be fully effective, you must also be able to demonstrate strong administrative skills, precision, rigor and regularity.

You have a Bachelor's degree and minimum 2 years’ experience in a front-line service.

Your sense of service has to be equally effective in both of our national languages. Speaking Dutch at native level is a must as well as an excellent command of French and a perfect spelling. You have a good working knowledge of English.

You have a strong interest in environmental issues and biodiversity protection.

You are preferably available to start by early June.

 

What we offer:

- A permanent contract on a full-time basis

- An attractive package including meal vouchers, pension insurance, hospitalization insurance, 100% refund on public transport costs.

- A pleasant working environment in the Center of Brussels, easily accessible by public transportation.

- The opportunity to contribute to the mission of WWF and to share the values of our organization to which you adhere naturally.

 

Interested?

Use the application button to send us your motivation letter and resume.

Deadline for applications: 19/05/2019

The recruiting team reserves the right to close the ad before the deadline depending on the quantity and quality of applications received.

WWF is an equal opportunity employer and committed to having a diverse workforce.


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