Kuwait Petroleum - Q8Oils

Customer Service Teamleader Q8Oils

Q8Oils Customer Service Team Leader

You are responsible for leading and guiding the Customer Service Front Office Team towards Operational Excellence. You hold a key position between Sales, Operations and Customer Service and customer satisfaction is your main objective.

You report to Q8Oils Customer Service Supervisor.

Responsibilities

  • Improving the customer service experience for your customers and your team.
  • You lead, coach, motivate and develop a team of Customer Service Representatives to achieve Operational Excellence and drive customer satisfaction.
  • You work in close collaboration with Sales, Operations and Finance to continuously improve the order-2-cash process. You develop and apply best practices
  • You enjoy striving for optimal performance, using KPI’s and your team management skills as a toolbox
  • You actively motivate change and embrace new solutions with a high bias for action to drive improvements without compromising compliance.
  • You will manage 2 teams of in total 8 people.
  • You act as a backup for the CSR team in case of holidays or high season periods.
  • Apply and comply with all corporate HSSE policies and procedures and reports unsafe situation in the work environment to the Customer Service Supervisor in order to ensure a safe working environment for Customer Service staff and other personnel

The ideal candidate:

  • Master degree and experience in commercial environments with focus on supply chain, preferably 3-5 years in a similar role.
  • You are passionate about people, leading and managing a team in a complex work environment
  • You have experience in customer service, order-2-cash processes, complaint management and logistics. You are known for your commercial aptitude.
  • Knowledge of software systems as MS Office and SAP.
  • You have experience with key performance indicators, maintaining measures and perform analytics to drive continuous improvement.
  • Experience & knowledge of the application of and impact of pricing, INCO terms and payment terms in a global trade environment.
  • Dutch native speaker, English and French (prerequisite)
  • Excellent communication skills (verbal and written)
  • Stress resistant, ability to work structured under pressure and prioritize
  • Affinity with CRM
  • Ability to work in and appreciate a multicultural environment

This position is fulltime and based in Antwerp - Blending plant.

 

Interested?

Are you interested in this position or do you have questions about the job description? Contact Karen Hollanders at +32 3 247.39.94 or via email at holland@q8.com. To apply, please click on the 'Apply' button.


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