WeDo Technologies

About WeDo Technologies

WeDo Technologies is a worldwide leader in revenue and business assurance, providing software and expert consultancy, to intelligently analyse large quantities of data from across an organisation helping to negate or minimise operational or business inefficiencies and allowing businesses to achieve significant return on investment via revenue protection and cost savings.

WeDo Technologies works with some of the world’s leading blue chip companies from the retail, energy and finance industries, as well as 140 telecommunications operators from almost 80 countries, through more than 400 highly-skilled professionals.

WeDo Technologies is owned by the largest non-financial Portuguese group – Sonae Group which has 61,000 employees in 18 countries. As well as telecommunications, the group is active in Retail, Real State, TMT, the Wood industry and other business areas mainly in Portugal. Revenue and Business Assurance, sometimes also called Profit or Revenue Protection, are the domains where WeDo Technologies - through its Software and Services - has become recognized as a constant innovator and true market leader.

Helpdesk Technician

Your Mission

As an Helpdesk Technician you will be based in Lisbon and you will provide fast and useful technical assistance on computer systems


Among others, your main responsibilities will be:


-Technical Support to international clients
-Provision of 1st line support for incidents
-Solving IT problems related to end users’ devices, network, and applications
-Creation, configuration and management of user accesses
-Troubleshoot and resolution of hardware and software issues


What we’re looking for

To join our team as an Helpdesk Technician, YOU must HAVE:


-Proven experience as a helpdesk technician or other customer support role
-Good Knowledge of computer systems, mobile devices and other tech products
-Proficiency in English
-Good communication and interpersonal skills
-High capacity of time management, priorities and resistance to stress
-Customer-oriented
-Good communication and interpersonal skills
-Excellent diagnostic and problem solving skills

 

And YOU must BE:


-Passionate about working with clients
-Resilient and driven to deliver
-Able to work in a dynamic environment

If you think you have what it takes to be our next Helpdesk Technician APPLY NOW!


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