Act as an ambassador for the Nespresso brand in the Boutique. Welcome, advise and give a service “Beyond Satisfaction” to all Nespresso’s customers and prospects. Achieve sales and service targets and respect all guidelines and procedures.
Achieve Sales Targets:
Reach sales targets of Nespresso machines, coffee and accessories. Reach “additional sales” targets to increase average order of the customer.
Welcome Nespresso customers and prospects :
Identify their needs, advise on Nespresso products and services.
Smile and Listen to them proactively.
Achieve at least 80% score during Mystery Customer’s visit.
Register New Club Members :
Present the Club services, the range of accessories and machines, the coffee varieties and advice on the first order. Ensure that all data’s of the customer are recorded in the database.
Acquire expertise and give briefings:
Become a coffee/machine/guidelines/stock expert through regular training. Be able to transmit this expertise to the other persons of the team through briefings. Be able to identify the customer’s problem and solve them.
Be responsible for his/her cash register :
Be accurate and well organized in order to avoid cash differences.
Respect Nespresso guidelines and procedures:
Wear without any exception the uniform of Nespresso. Ensure that desks and Boutique remain tidy and clean. Fill in coffee walls by the end of the day. Respects the tasks of his/her colleagues. Arrive on time.
Good education level
2 years of specialized training in customer relations & sales
1-2 years of commercial experience in a premium brand boutique/company
Very flexible (WE & evening)
Problem identification and solving
Interest in coffee
Ability to listen
Good knowledge of Excel
Knowledge of English
Apply online and leave us your cv and cover letter!